We realize selecting the right Electronic Systems Contractor for your home or business is a challenge. The wrong choice will stay with you long after the installation is complete, with an audio/video, entertainment or control system that is not easy to use. Every company you speak to will tell you that they are the best for your particular project, but how will you really know? After many years of award-winning results and happy client testimonials later, here are some points to consider when comparing companies:
Value - A mistake some make is to assume the lowest price equals the best value. This is almost never the reality. DSI Entertainment Systems prides itself on delivering the best value for your hard-earned money, even when the proposed system(s) are not the lowest price compared to competing bids. We will back up this claim with an objective review of any competing proposed system(s) and can point out the differences so you know what you are really getting. There is no point in choosing the lowest bid and be left with an audio/video or automation system that is so difficult to control it is never used.
Open Communication – DSI prides itself with having sales designers with a strong command of electronic systems technology, but we don't use complicated industry jargon when speaking with you. We understand it is not the audio-video and integration components themselves you care about, but what they can do for you. Feel free to ask as many questions as you like; we want you to feel 100% comfortable with the decisions you will ultimately make about the electronic aspects of your home.
24/7 Customer Service – Technicians are on call 24 hours a day to ensure that you will have prompt support in case of an emergency. Your service call is answered by a live person who will follow up with you every hour (at your request) until your service request is resolved. It is a reality that due to the nature of electronics, you will need service at some point. With DSI Entertainment Systems, you can rest assured in knowing that prompt customer service is another way that we Deliver the Exceptional Experience.
Sensitivity to Budget – Nobody likes to be oversold! We will specify solutions that are appropriate for your budget and performance expectations. We forge long-lasting, friendly relationships with our clients and are here to be your technology concierge, your helpful consultant. With the wide variety of brands we carry, within reasonable expectations we can engineer an audio video or control system to fit your budget.
A True Service Department – A dedicated, in-house service department with a strong command of audio video systems and troubleshooting skills means that you will not have to wait for weeks for a service technician to come to your home or business.
Easy to Use – DSI designs home entertainment and business audio video solutions that are easy and intuitive to use. DSI Entertainment Systems' in-house custom touchscreen design won a recent award from Crestron for its simplicity and intuitiveness. This award is a major accomplishment, as Crestron is a world leader in home automation control systems, and their opinion carries much weight.
Expertise – DSI Entertainment Systems employs a large team of over 50 people, with specialized design and engineering, project management, installation, programming, IT, and service departments. For comparison sake, a 2011 survey of average AV integration company size is 4 employees. DSI Entertainment Systems is licensed, insured, and employs CEDIA certified engineers and installation professionals. DSI is also affiliated with design and technology associations to ensure you are getting the most knowledgeable group of professionals in your home or business. Please read more about the DSI team in our 'about us' link (link on top menu bar)
In-House Programming and IT – We have all become reliant on the Internet for our daily lives. You need your computer network to work reliably and be secure. DSI has an-house IT & Computer Networking department with the specialized skills needed to design and deploy enterprise-grade networks that are configured around you and your audio/video and home automation system's unique needs. DSI also designs and programs Crestron, AMX, Control4, and Savant home automation systems in-house. Having these two critical departments in-house means fast service and no "passing the buck" to another company.
Design-Minded – DSI has years of experience with top architects, interior designers, and general contractors to seamlessly integrate electronics into your home or business. We commonly hide electronics and audio/video systems so they do not interfere with the décor of your home. With a specialized project management team, DSI proactively coordinates installation with many subcontractors for a more efficient installation with less change orders.
Happy Clients and Industry Professionals – Please see the testimonials section for glowing recommendations of DSI's award-winning service and installation skills.
Convenience – DSI's in-house programming department, using our award-winning unique touchscreen interface, means you can access your home's audio/video systems, climate, security, lighting control systems and more with "bank ATM-like" simplicity. Please visit the Los Angeles showroom to see how intuitive home control can be when designed by the largest Crestron dealer in California.
Sticking to our Word – DSI's proposals are accurate and thorough from the beginning. Too many audio video installation companies entice you with an incomplete or unrealistic proposal at a low price to win your business, then proceed with many change orders later on that cost you considerably more than expected. We deliver on our budget!
Energy Savings – Though electronics are not 'green' by their very nature, DSI engineers solutions to make the electronic necessities in your life consume far less energy than in the past. New technology, energy monitoring, and unique control system programming will save energy and lower your utility bills. Many of DSI's installations may earn LEED points.
Variety – A major benefit of being a large company is that we are able to offer a wide range of brands to best fit your budget and performance needs...nobody else in Los Angeles and Santa Barbara offers as much flexibility. For example, we represent the four major home automation / control system companies: Crestron, AMX, Control4, and Savant; and the three major lighting control systems: Lutron, Vantage, and Crestron. Which is right for you? You will get unbiased advice and budget flexibility from DSI that is unrivaled by competitors.
As you can see, DSI has many unique characteristics to earn your business. Please call 866-692-8489 today or arrange a visit to the DSI Entertainment Systems Experience Center showroom in Los Angeles to learn how your home or business may be enhanced.
